Speaker Terry Harmer NLC Training Ltd
Terry spent 4 years working in a family furniture business in Kilkenny as office and production manager. He then entered the insurance industry and built a career (from Salesman to General Manager) on strengths in training & development, people management and leadership skills.
In 1991 he formed NLC and began training in sales, management and communication on a contract basis, operating initially in financial services, but quickly moving into a much broader field covering a wide range of businesses in sales, services, retail and manufacturing.
He specialises in designing and implementing training programmes and modules modelled on world class companies, using best practice initiatives, to train Sales, Customer Service, Communications, Teambuilding, Leadership, and People Management.
Topic:
This short workshop will cover the essentials of customer service. It will provide an understanding of what excellent customer service is, how it is delivered and why it is a key tool in achieving success in business.
The session will cover both strategic and operational Customer Service. Terry will explain how to develop and implement a Customer Service Initiative. He will also go through the day to day skills needed to handle complaints, enquiries, compliments, and meet and exceed customer expectations, turning your customers into advocates for your business.